August 2009

Celebs beating media to punch by Twitter and tweets

Celebrities continue to tweet away, even as some media corporations seek to limit how much their employees participate in social-media sites. ...and more »

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4 Ways to Keep a Client Calm in a Crisis

We've all been there: a normal day is interrupted by a frantic call from a client. They're in crisis mode and need your help.

Why the US government is 'trolling' jihadists on social media

ocial media(CNN) -- "We don't negotiate with terrorists," has long been the standard refrain of governments when it comes to violent...